Shipping policy

SHIPPING POLICY

Processing & Fulfillment Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking to update after shipment.

Estimated Delivery Times

Standard shipping times generally range from 6–12 business days, depending on your location and the shipping method selected at checkout.

Please note that these delivery windows are estimates only and are not guaranteed. Delivery times may be affected by factors outside of our control, including but not limited to customs processing, weather conditions, carrier delays, regional disruptions, and periods of high shipping volume.

Shipping Options

Customers may select from the shipping methods available at checkout based on preference and budget. If no alternative shipping method is selected, the default standard shipping option will apply.

Delivery Expectations

Customers must allow the full 12-business-day delivery window to pass before reporting an order as delayed, missing, or undelivered. Claims submitted before the end of this window may not be eligible for review, replacement, refund, or any other resolution.

Incorrect or Incomplete Addresses

We are not responsible for orders shipped to the address entered by the customer at checkout. Please review all shipping details carefully before placing your order.

If an order is returned due to an incorrect, incomplete, or undeliverable address, additional reshipment fees may apply before the package can be sent again.

Lost or Delayed Shipments

If your order has not arrived within 15 business days from the shipment date, please contact us at mirahealthco@gmail.com and we will review the issue and, where appropriate, assist in opening a carrier claim.

Delays in tracking updates, carrier scans, customs movement, or in-transit events do not automatically qualify an order for refund, replacement, or dispute.

Damaged or Defective Items

If you receive an item that is damaged or defective, you must contact us promptly at mirahealthco@gmail.com with clear photos of the product, all packaging, and the shipping label. We will review the issue and determine, in our discretion, whether a replacement, store credit, or other resolution is appropriate.

Chargebacks & Disputes

We take fraudulent claims, abusive disputes, and chargebacks seriously. In the event of a chargeback or payment dispute, we reserve the right to provide the shipping carrier, payment processor, bank, or financial institution with full evidence of order fulfillment, including but not limited to tracking numbers, shipping records, carrier scans, timestamps, delivery confirmation, customer communications, and policy acceptance records.

Returns & Refunds

Please refer to our Refund Policy for details regarding return eligibility, money-back guarantees, refund conditions, exclusions, and processing requirements.

Customs & Duties

At this time, we ship domestically only. If we later expand to international shipping, international customers will be solely responsible for any customs fees, import duties, taxes, clearance fees, or similar charges required by their destination country.

Order Receipt & Claims Policy (For Bundle Orders & High-Value Shipments)

To protect both our customers and our business, the following terms apply to bundle orders, multi-item orders, and higher-value shipments.

Unboxing Video Requirement (Mandatory for Claims)

To be eligible for any claim involving a missing item, wrong item, incomplete order, or damaged item, the customer must provide a continuous unboxing video that meets all of the following requirements:

• The video must begin with the sealed, unopened package, with the shipping label clearly visible.

• The video must clearly show the entire unpacking process from start to finish.

• The video must be continuous, with no cuts, pauses, edits, or interruptions.

• The video must be recorded immediately upon delivery, before the package is opened, moved, resealed, or otherwise handled.

We do not accept claims for missing, incorrect, or damaged items where:

• the package was already opened before recording,

• the packaging appears resealed, tampered with, or incomplete,

• the video does not begin with the sealed package,

• the video is cut, edited, incomplete, or unclear,

• or no unboxing video is provided.

Internal Inventory & Verification

We document and verify order contents through our fulfillment process using internal controls that may include product scans, packing records, weight checks, and internal fulfillment tracking.

If our internal records show that the correct items and quantities were packed and shipped, and the customer does not provide sufficient qualifying video evidence to the contrary, we reserve the right to deny the claim.

Packaging Expectations

Customers acknowledge that:

• some items may arrive in minimalist, simplified, or eco-conscious packaging,

• packaging may vary depending on warehouse, region, shipping provider, or stock availability,

• the absence of a specific outer box, insert, QR code, or presentation detail does not indicate that an item is missing, counterfeit, defective, or incorrectly fulfilled.

Minor variations in packaging or presentation are not valid grounds for a claim, refund, replacement, or dispute.

False Claims & Chargebacks

Submitting a claim or chargeback without proper supporting evidence, including where required a compliant unboxing video and proof of the package’s original condition, may be treated as a violation of our store policies and terms.

In such cases, we reserve the right to submit all available evidence, including fulfillment records, shipment records, tracking data, internal verification records, and proof of policy acceptance, to payment processors and financial institutions in defense of the claim.

Policy Acceptance

By placing an order, the customer agrees to this Order Receipt & Claims Policy in full. This policy may be referenced on our website, product pages, checkout, and order communications. Except where required by applicable law, no exceptions will be made.

Tracking, Delivery, and Chargeback Enforcement Policy

Once an order has been processed and a tracking number has been generated, the order is considered fulfilled and in transit. Tracking updates may be delayed by carrier issues, customs handling, local routing delays, weather, or regional logistics. A temporary lack of movement or scan updates does not mean that a package is lost, missing, or undelivered.

Customers agree to allow the full 12-business-day delivery window before reporting a shipping issue. Tracking that appears delayed, inactive, or slow within that period is not grounds for a refund, replacement, reversal, or dispute.

By placing an order, you agree to the following terms:

• A tracking number and shipment scan may serve as proof of fulfillment and carrier handoff.

• We are not responsible for delays caused by third-party shipping carriers, customs authorities, weather events, or external logistics disruptions.

• Delivery timeframes are estimates only and are not guaranteed.

• Carrier-marked “Delivered” status may be treated as final proof of delivery, subject to applicable law.

• Customers must contact us first before initiating any dispute or chargeback.

• Missing package claims must be submitted within 3–4 business days after the end of the applicable delivery window.

• Orders may be scanned, weighed, and documented internally before shipment.

• Chargebacks or disputes filed in contradiction to these terms or without prior contact may result in refusal of future service, where permitted by law.

These terms are presented on our store and, by completing your purchase, you acknowledge and accept them.

Need Help?

If you have any questions about shipping, tracking, or your order status, please contact us at mirahealthco@gmail.com.